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| General |
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| Domain |
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| Hosting |
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| General |
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| How long does it take to configure an account? |
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| It takes only fifteen minutes but normally we wait for 24 to 48 hours to avoid fraudulent orders. |
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| Do I have to purchase domain name separately with hosting account? |
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| You don't have to purchase domain name separately because it's free with each plan. |
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| Are there any hidden charges? |
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| There are no hidden charges at SOFTHOF. |
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| Which payment methods are available? |
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| Cash, Cheque, TT |
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| How can I transfer my existing domain name and hosting to SOFTHOF? |
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Follow these steps: |
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- Download your existing website and make a backup
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Buy one of our hosting plans
- Upload your data to the address we give you
- After you upload your website to SOFTHOF we'll send a Domain Transfer Request to your Domain Administrator; when he accepts our request, your domain should be transferred to SOFTHOF.
While taking the above steps, make contact with our staff who will guide you on each step in detail.
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| What types of servers do you user? |
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| We support two types of server for hosting servers: |
- Windows Hosting Server
- Windows Hosting Server user for simple website information as static website, also for dynamic website.
- Dynamic langauages wich run on Windows Server that is HTML / ASP / ASP.NET and PHP as well.
- PHP run but not efficently. some functions of PHP not support on windows.
- Linux Hosting Server
- Linux Hosting Server also user for simple website informtion as static website contents and dynamic website or dynamic contents as well.
- Dynamic languages which support Linux Hosting Server that is PHP, Persl, CGI and Cold Fusion and other linux based languages.
- PHP run more efficently on Linux Hosting Server than Windows Hosting Server.
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| Domain |
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| What is a domain name? |
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Your Domain Name is your identity on the Internet. It is like having your own phone number. Essentially, Domain Names serve as routing addresses on the Internet. Each Domain Name corresponds to its IP address. |
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| What is allowed in a Domain Name? |
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The only characters allowed in a Domain Name are the 26 letters of the English alphabet, numbers 0-9, and hyphens (-). A domain cannot begin or end with a hyphen, but it may contain one or more hyphens. You may use up to 63 characters plus the gTLD (generic Top Level Domain: .com, .net, and .org) as part of the Domain Name. Each ccTLD (country code TLD) Registry has its own restrictions on the length and format. Domain Names are not case sensitive and are usually displayed in all lowercase. You may, however, use capital letters to emphasis words in your Domain Name, like: DavysKitchen.com |
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| Who owns my domain name? |
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The Registrant or person or organization listed in "WHOIS" owns the Domain Name for the time their registration fees are paid. WHOIS is the name of the database required of all Registrars that contains information about the Domain Name, nameservers, and registration and sometimes the expiration dates. |
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| Where will my Domain Name reside? |
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SOFTHOF provides name servers upon registration of new domain names. A Domain Name server is a machine connected to the Internet that identifies unique Domain Names (Web addresses) or Internet sites. Domain Name registration requires both a primary and a secondary nameserver. Each consists of a host name and a unique IP address. These house the Domain Name System information about the Domain Names hosted by the nameservers. These nameservers must be registered with the Domain Name Registry. Once you have registered your Domain Name with SOFTHOF, you can change the name servers for your Domain Name from your control panel. You will always need two separate name servers. This change can be made as soon as the registration is confirmed. |
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| Hosting |
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| What is FTP? |
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File Transfer Protocol, FTP, lets you connect to a remote computer, such as a web site hosting server and move your website files to folders you create on the remote computer. This is called \'uploading\' your Web site. |
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| What FTP software should I use and where do I get it? |
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Many FTP software programs (called clients) available online; CuteFTP Pro and FileZilla are very popular. |
If you use Windows XP, you can create a network connection to your Web site. You might also be able upload your file using the software such Dreamweaver or FrontPage that created your Web site. |
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| Why isn't my Web site displaying after I uploaded my files? |
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| Verify that you uploaded your files to /httpdocs. |
Make sure that you named the home page of your Web site using one of the many names we support. |
- index.html
- index.php
- default.asp
- default.aspx
- index.asp
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Ensure that your DNS is pointed correctly. |
Finally, refresh by pressing CTRL + F5 for Internet Explorer and CTRL + R for Firefox. |
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| How can i use my emails of the domain? |
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| Open URL: webmail.mydomain.com |
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| Can I use my emails in Microsoft Outlook / Microsoft Office Outlook Express? |
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Yes, you can user your emails with Outlook, there are following steps to use: |
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- Open Microsof Outlook / Microsoft Office Outlook
- Go to Tools > Email Accounts
- Select Add new email under E-mail headeing
- Click NEXT
- Select POP3 Option
- Click NEXT
- User Information
- Enter your name: (my name)
- Enter Email address: (myemail@mydomain.com)
- Server Information
- Incomming mail server (POP3): mail.mydomain.com
- Outgoing mail server (SMTP): mail.mydomain.com
- Login Information
- User name: (email@mydomain.com)
- Password: (yourpassword)
- Click NEXT
- Click FINISH
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| I am receiving my emails, but I am unable to send my emails. |
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- Open Microsof Outlook / Microsoft Office Outlook
- Go to Tools > Email Accounts
- Select View or change existing email accounts
- Select email from left side from which mails are not going
- Click CHANGE
- Server Information
- Change outgoing settings.
- Outgoing mail server (SMTP): SMTP.your_ISP_Domain_Name.TLD
- Click NEXT
- Click FINISH
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| * TLD |
| Top Level Domain (.com / .net / .org / .biz, etc) |
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| To get complete SMTP address, contact with your ISP provider. |
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| What is ASP / ASP.NET ? |
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ASP stands for Active Server Pages. ASP and ASP.NET are programs that run on Windows. ASP files have the file extension '.asp' and ASP.NET files have the file extension '.aspx.' ASP and ASP.NET allow you to: |
- Dynamically edit, change, or add content on your Web page.
- Respond to user queries or data submitted from HTML forms.
- Access any data or databases and return the results to a browser.
- Customize a Web page to make it more useful for individual users.
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For more information about ASP and ASP.NET tutorials, you can visit these developer centers at www.asp.net |
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| What is PHP? |
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| PHP stands for PHP: Hypertext Prerocessor.
Open Source server-side scripting language. |
| PHP designed specifically for the web. |
| PHP is an open source software (OSS) |
| To get more about PHP visit official website of PHP, www.php.net |
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| Do we support databases? |
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| Yes, we support MS Access, Microsoft SQL Server and MySQL. |
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| What is MySQL? |
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| MySQL is an open source database server. It support standart SQL |
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| What is SQL Server? |
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| SQL Server is a product of Microsoft and use only on Windows Platform. |
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| Do we support open source scripts? |
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| Yes, we support all type of open source scripts. |
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| Do we offer builtin scripts? |
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Yes, we offer different types of scripts like CMS, Chat etc. Which is very easy to use with your hosting account. |
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